Openings for the post of Team Lead - Content Collections in Factset.

Openings for the post of Team Lead - Content Collections in Factset.

Job Description :

Department Brief :
The Content Collection Services Department at FactSet handles financial data; we as a team procure, store, parse and process this data and make it available in various forms like feeds, reports and desktop apps to our stake-holders.

Job Responsibilities :

·         Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments

·         Conduct periodic Performance Appraisals to facilitate performance management

·         Responsible for managing leave requests in order to respect Earning Season calendar

·         Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team

·         Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office

·         Responsible to maintain confidentiality of information dealt with

·         Manages day to day team workload

·         Assign work to agents and facilitate clearance of bins by end of day

·         Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information

·         Conduct weekly team meetings to discuss updates, statistics, and other information

·         Implement action plans for team and individual performance improvement

·         Conduct monthly grievance and feedback session with team

·         Maintain the SOP’s with the Process updates

·         Monitor production rate periodically and take appropriate action

·         Assigns agents on project, decision based on agent performance and knowledge attributes

Job Requirements :

·         Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments

·         Conduct periodic Performance Appraisals to facilitate performance management

·         Responsible for managing leave requests in order to respect Earning Season calendar

·         Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team

·         Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office

·         Responsible to maintain confidentiality of information dealt with

·         Manages day to day team workload

·         Assign work to agents and facilitate clearance of bins by end of day

·         Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information

·         Conduct weekly team meetings to discuss updates, statistics, and other information

·         Implement action plans for team and individual performance improvement

·         Conduct monthly grievance and feedback session with team

·         Maintain the SOP’s with the Process updates

·         Monitor production rate periodically and take appropriate action

·         Assigns agents on project, decision based on agent performance and knowledge attributes

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Regards,

Team LeapJobz