HCL Technology Walk-In : Call Coordinator / Helpdesk – FEMALE @ Mumbai
Job Location : Andheri
Desired Experience : 1 to 3 Years (Mandatory)
Job Description :
• Good Telephonic support skills.,
• Good Working knowledge of Microsoft Word and Excel, Call logging, Call Assignment, Call Tracking,
• Reporting Making,Vendor Coordination, Call logging, Identification of Call type and transferring the same to relevant SME.,
• Telephonic Support for trivial calls, Call Management.
• Call Tracking and follow up to ensure that the calls are closed as per SLA or are escalated as per provision for the same.,
• Vendor Co-ordination., MIS for periodic reports as per SLA viz. Daily, Weekly, Monthly as per SLA
• Basic Knowledge of Computers
• Basic Desktop Knowledge
Desired Profile :
• Preferably FEMALE candidates
• Shift timing would be 8 to 8 pm
Candidates with relevant experience can participate for the Walk-in interview scheduled on 16 March 11
Walk-In Date : On 16th March 2011 : 3 PM – 6 PM
Walk-In Venue :
HCL Comnet Ltd.
Ground floor, Dorr-Oliver House,
Link road, Chakala,
Andheri (East) Mumbai-400099
Landmark: next to Glenmark house, Bisleri Factory
Contact Person : Sheetal Chavan
Contact Number : +91-22-40320320

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