We are looking for Collections Representatives (Voice Process) for our Hyderabad centre with the below mentioned expertise:
- A Skip Tracer’s goal is to obtain contact information and/or locate Synchrony Bank customers and attempt to collect though outbound calls
Essential Responsibilities:
- Skip tracing consists of phone calls to third parties for acquiring location information, when the cardholder’s residence or point of contact is unknown.
- Make outbound telephone collections on consumer and/or business past due credit accounts
- Identify right party contacts, execute the call process, and attempt to collect.
- Determine the reason for delinquency and negotiate payment arrangements by effectively listening and communicating with past due borrowers
- Assist customers with various methods of payment
- Maintain compliance to Skip Standards and Collections Operating Procedure.
- Determine when account maintenance is warranted and make appropriate entries and account documentation
- Utilize FDR on-line system and C-Skip application to perform daily functions
- Work manual queue collections as necessary
- Adhere to established standards for productivity and quality
- Adhere to established Compliance guidelines, including completion of all required Compliance training successfully and on-time
- Adhere to company policies
Qualifications/Requirements:
- Oral and written English communication skills (Ability to actively listen, effectively impart information, and understand the concern of either internal or external client)
- Customer Service skills (Ability to de-escalate call concerns, win customers back, and offer exceptional customer service by going the extra mile in all interactions for both internal and external clients)
- Critical thinking and analytical skills (Ability to identify problems, review options, and take appropriate action without a pre-determined framework)
- Interpersonal skills (Ability to interact positively and work well with other individuals from all levels across the organization)
- Product knowledge (Ability to answer the customer’s concern accurately)
- Computer skills (Ability to use word processing, spreadsheet, call monitoring, internet browser applications)
- Flexibility to work in US shifts
- Intermediate / Graduate in any discipline (BE, B Tech's and MCA Fresher’s need not apply)
- Must be willing to take a drug, test, submit to a background investigation and submit fingerprints as part of selection process
- 12 months Collections experience mandatory (We are not hiring Fresher’s for collections Role).
Rounds of Interview for Collections:
- HR ,Voice n Accent, Operations (Final Round) of interview.
Required Documents post selection (for both Collections & CSR):
- 10th onwards mark sheets and certificates,
- 2 passport size photos
- ID proof (copy of pan card / passport /driving license),
- Address proof (copy of Passport / electricity bill / telephone bill)
- Experience letters (for all companies worked)
- Appointment letter & 3 Month’s payslips (last company)
Interview Timings & Venue Details:
Date : 9th to 13th February 2016
Timings : 2pm to 7pm only
Venue : Ilabs, Hyderabad Technology Centre,
Plot No 18, Software Unit Layout, IB
Hitech City, Madhapur
Hyderabad – 500081
Land mark: Opposite-Inorbit Shopping Mall.
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