Technical Support officer
Experience : 0 - 2 Years
Location : Pune
Education : Any Graduate
Job Description:
- Should have knowledge of desktop troubleshooting.
-Interface with customers via inbound calls or internet for the purpose of resolving routing problems with products or services.
- Principle duties and responsibilities:
- Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
- Listen attentively to customer's needs and concerns, demonstrate empathy.
- Clarify customer's requirements, probe for and confirm understanding of requirements or problem.
- Position on contract basis.
- Comfortable to work 24 by 7.
Please forward your Resumes on ccopune@convergys.com, silvina.s.lobo@convergys.com [OR] Walk-in directly at
Venue:
Convergys,
RMZ Westend, near Parihar Chowk,
DP Road, Aundh,
Pune
Between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655
Desired Candidate Profile:
- Knowledge of troubleshooting for desktop.
- Ablity to learn.
- Courteous with strong customer service orientation, good listening and responding skills.
- Must be flexible with the ability to adapt to changes quickly and think conceptually.
- Solid problem solving skills.
- Education requirment-Graduates, Post grads or Undergraduates.
- Experience details: Freshers as well as experienced can apply.
Please forward your Resumes on ccopune@convergys.com, silvina.s.lobo@convergys.com
[OR]
Walk in directly at Convergys, RMZ Westend, near Parihar Chowk, DP Road, Aundh, Pune between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655
Thanks & Regards,
Suresh Chowdary Yepuri
