Requirement: Walk-in for Collections Process in Synchrony

We are looking for Collections Representatives (Voice Process) for our Hyderabad centre with the below mentioned expertise: 

Role Summary/ Purpose:
  • A Skip Tracer’s goal is to obtain contact information and/or locate Synchrony Bank customers and attempt to collect though outbound calls 
Essential Responsibilities:
  • Skip tracing consists of phone calls to third parties for acquiring location information, when the cardholder’s residence or point of contact is unknown. 
  • Make outbound telephone collections on consumer and/or business past due credit accounts 
  • Identify right party contacts, execute the call process, and attempt to collect. 
  • Determine the reason for delinquency and negotiate payment arrangements by effectively listening and communicating with past due borrowers 
  • Assist customers with various methods of payment 
  • Maintain compliance to Skip Standards and Collections Operating Procedure. 
  • Determine when account maintenance is warranted and make appropriate entries and account documentation 
  • Utilize FDR on-line system and C-Skip application to perform daily functions 
  • Work manual queue collections as necessary 
  • Adhere to established standards for productivity and quality 
  • Adhere to established Compliance guidelines, including completion of all required Compliance training successfully and on-time 
  • Adhere to company policies 
Qualifications/Requirements:
  • Oral and written English communication skills (Ability to actively listen, effectively impart information, and understand the concern of either internal or external client) 
  • Customer Service skills (Ability to de-escalate call concerns, win customers back, and offer exceptional customer service by going the extra mile in all interactions for both internal and external clients) 
  • Critical thinking and analytical skills (Ability to identify problems, review options, and take appropriate action without a pre-determined framework) 
  • Interpersonal skills (Ability to interact positively and work well with other individuals from all levels across the organization) 
  • Product knowledge (Ability to answer the customer’s concern accurately) 
  • Computer skills (Ability to use word processing, spreadsheet, call monitoring, internet browser applications) 
  • Flexibility to work in US shifts 
  • Intermediate / Graduate in any discipline (BE, B Tech's and MCA Fresher’s need not apply) 
  • Must be willing to take a drug, test, submit to a background investigation and submit fingerprints as part of selection process 
  • 12 months Collections experience mandatory (We are not hiring Fresher’s for collections Role). 
Rounds of Interview for Collections:
  • HR ,Voice n Accent, Operations (Final Round) of interview.
Required Documents post selection (for both Collections & CSR):
  • 10th onwards mark sheets and certificates, 
  • 2 passport size photos 
  • ID proof (copy of pan card / passport /driving license), 
  • Address proof (copy of Passport / electricity bill / telephone bill) 
  • Experience letters (for all companies worked) 
  • Appointment letter & 3 Month’s payslips (last company) 
Interview Timings & Venue Details:

Date : 9th to 13th February 2016 
Timings : 2pm to 7pm only 
Venue : Ilabs, Hyderabad Technology Centre, 
Plot No 18, Software Unit Layout, IB 
Hitech City, Madhapur 
Hyderabad – 500081
Land mark: Opposite-Inorbit Shopping Mall.
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