MNC JOBS Drive On 18th July 2011 at 10:30 am
  • Recruitments for Technical Support and Customer Care for Hyderabad and Kolkota Locations.
  • Freshers and Exp ed   Both can apply
  • JOB LOCATION: HYDERABAD & KOLKATA

SAME DAY SPOT OFFER LETTER From Below Companies:
  • WIPRO
  • SITEL
  • SATYAM
  • 247 Customer
  • TATA
Qualification: Undergraduates(10+2), Graduates in any stream.
KOLKATA - Location
JOB DESCRIPTION:
  • (US Shift, Customer Care) CUSTOMER CARE SUPPORT.
  • 3 MONTHS ACCOMODATION FREE
  • PACKAGE : 1.6 to 2.8Lacs per Annum
  • Skills Required:-  Flawless Communication skills 
Qualification : Bachelors and Post Graduates in any strem,Undergraduates(10+2)
HYDERABAD - Location
JOB DESCRIPTION:
POSITON 1:-
  •  U.S.  Based B2B process. 
  • 24/7  Shifts.
  • Both Inbound / Out bound related.
  • 75 % on Emails.
  • 25 % Calling.
Education:  UG - Any Graduate - Any Specialization, Graduation Not Required, PG - Any PG Course: Any Specialization, Post Graduation Not Required


Desired Candidate Profile:
  • Candidates should be versed in English with at least one and half year to two years handling US inbound calls.
  • Strong verbal and written communication skills. (No exceptions)
  • Ability to receive feedback in a positive manner.  High level of organizational and time management skills.
  • Ability to understand, comprehend burning issues and provide solutions proactively.
  • Need to have the ability to multi task on a daily basis.
  • Ability to work independently without direct or constant supervision.
  • Must be able to remain poised, calm and have the ability to think on the feet and respond calmly under pressure.
  • Should have the zeal and flexibility to stretch if the work demands to accomplish tasks.
  • Should be flexible to work in U.S. shift timings. 
  • Should have better than good system skills.
  • Familiarity with basic tools MS office like winword, excel, etc.
  • Typing speed should between 30 to 40 words per minute
Position 2:(US Shift, Technical support)
  • Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. 
  • Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. 
  • Escalate problems when unable to resolve customer issues. Log and sufficiently document all contacts with customers in designated tools.
  • Skills  : Flawless Communication skills and Good Technical Troubleshooting skills
Qualification : 
  • Bachelor Degree, PUC (with one year of international call center experience);
  • Diploma Courses (post 10+2 with 1 year international call center experience);
  • Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / tech international call center process)
1.Basics of Computers including Operating Systems, hardware and internet .
2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.


Position 3:-(US Shift,  Rotational Shift)
  • Excellent Communication Skills
  • 24/7 work environment(Night / Rotational Shifts)
  • 5 days a week
  • Weekly offs may not necessarily be Saturdays and Sundays
Age criteria: (18-40) years
Package: 2-3 Lacs p/a


Contact Details:
8897730213/219
Jobs and Career Consultants
Satya Towers, 3rd  Floor, Kothaguda X Roads.
Beside Mahindra Showroom and Nr Hitech-City
Same Day Offer Letter

 
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