Technical Support officer 


Experience : 0 - 2 Years 
Location    : Pune
Education  : Any Graduate
 


Job Description:
- Should have knowledge of desktop troubleshooting. 
-Interface with customers via inbound calls or internet for the purpose of resolving routing problems with products or services.
- Principle duties and responsibilities:
- Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
- Listen attentively to customer's needs and concerns, demonstrate empathy.
- Clarify customer's requirements, probe for and confirm understanding of requirements or problem.
- Position on contract basis.

- Comfortable to work 24 by 7. 


Please forward your Resumes on ccopune@convergys.comsilvina.s.lobo@convergys.com [OR] Walk-in directly at 

Venue:
Convergys, 
RMZ Westend, near Parihar Chowk, 
DP Road, Aundh, 
Pune 

Between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655 
 


Desired Candidate Profile:
- Knowledge of troubleshooting for desktop.
- Ablity to learn.
- Courteous with strong customer service orientation, good listening and responding skills.
- Must be flexible with the ability to adapt to changes quickly and think conceptually.
- Solid problem solving skills.
- Education requirment-Graduates, Post grads or Undergraduates.
- Experience details: Freshers as well as experienced can apply.



Please forward your Resumes on 
ccopune@convergys.comsilvina.s.lobo@convergys.com 

                                                 [OR]
Walk in directly at Convergys, RMZ Westend, near Parihar Chowk, DP Road, Aundh, Pune between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655











    Thanks & Regards,
Suresh Chowdary Yepuri











 
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