Job Description : 

• Interacting with customers, understanding their needs and providing technical support to Customer by remotely accessing their networks & troubleshooting the queries working on all CISCO products 
Required Skills :
• Prior troubleshooting experience
• Willing to work in 24×7 Support (Including Night Shifts).
• Prior experience of Voice based technical support.
• Knowledge and understanding of OSI model and networking protocols.
• Knowledge of networking device worked on, if any.
• Knowledge of networking products already worked on will be an added advantage 
Aricent Experienced Walk-In : Network Engineer (CCNA certified)
Job Location : Gurgaon, Haryana
Key Education qualification : 

• Graduate in any discipline (Technical Degree holders desirable)
• CCNA Certification is Mandatory 
Key Job Qualifications :
Excellent Verbal communications skills.
• Prior troubleshooting experience
• Willing to work in 24*7 Support (Including Night Shifts).
• Prior experience of Voice based technical support.
• Knowledge and understanding of OSI model and networking protocols.
• Knowledge of networking device worked on, if any.
• Knowledge of networking products already worked on will be an added advantage. 
Technology Domains supported Within TAC :
• Unified Communications (CUCM, Unity, Multi-Service, IPCC).
• Network Security (VPN, ASAPIX).
• Core Technologies (Switching, architecture, routing protocols, & WAN Access) 

Please Note :
• Candidate will go through Voice and Accent training and product specific training before they start handling technical cases.
• Company will provide free pick & drop through Delhi-NCR.
Candidates meeting the above criteria can come down and meet us at the address mentioned below: 
Walk-In Date : On 26th March 2011 (Saturday) : 10 AM – 3 PM
Walk-In Venue :
Aricent Technologies
Presidency Tower
Tower B, 5th Floor
351/2, Sec-14, MG Road
Next to Kalyani Hospital,
Gurgaon
Contact Person : Sakshi Grover

 
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