HCL Tech Recruits Freshers:  

DeSignation: Helpdesk Associate

Job Description : 

- The selected candidate will be required to attend and respond to customers' calls relating to their technical problems and queries. 

- He/She will be a Single Point of Contact for Customers for support required at the client site. 

- He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer. 

- The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting

Experience: 0 - 1 Years / Any Graduate
Industry Type:  IT-Hardware & Networking
Role:  Associate/Sr. Associate - (NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Location:  HYD/ Chennai/ Banglore/ Mumbai/ Noida 

About HCL:

HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 20 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Aerospace & Defense, Telecom, Retail & CPG, Life Sciences & Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, Energy & Utilities. HCL takes pride in its philosophy of 'Employee First' which empowers our 54,216 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 2.2 billion (Rs. 10,591 crores), as on 30th June 2009. 
HCL is a $5 billion leading global Technology and IT Enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals. The HCL team comprises over 60,000 professionals of diverse nationalities, who operate from 26 countries including over 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in.

Email: Mukeshn@hcl.in


Best regards,
Suresh Chowdary Yepuri
www.LeapJobz.com





 
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