BACS Openings For I-Claims &; TEXT CHAT Processes


[1] JOB Description for I-Claims:   [JOB CODE: Hyd00643]
  • Responsible for processing claims (Credit/Debit) and chargeback’s (Only for Credit).
  •  Associates will investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities. 
  • They also need to determine the best course of action for the Customer to resolve the claim or setting the correct expectations. 
  • Associates should be updated with all the internal policies, procedures and regulatory requirements when reviewing Customer accounts.


[2] JOB Description for Text Chat:  [JOB CODE: Hyd00603]

  • Respond to Online Banking and Retail customer’s inquiries via the internet through authenticated and unauthenticated E-mail channels. 
  • Utilizes multi-tasking abilities to research and assist external and internal bank customers in providing a complete and comprehensive response to the customer.
  • Associate also uses the context of the inquiry to promote related services and/or preempt additional customer queries and address them proactively. 
  • Partners with Senior Management, and various support departments, to resolve escalated and complex E-mail inquires.


Process requirements:
  • Graduate in any discipline with basic banking knowledge.
  • BE, B.Tech, MCA & BCA not allowed.
  • Preferred work experience either FreshersExp [0-3 years]
  • Excellent Written and Verbal communication skills.
  • Flexible to work in 24/7 Environment.
  • Should be flexible with Split Offs.
  • Typing Speed 30 - 35 WPM with 90% accuracy.
Documents to Carry:           
  • Resume with Referral EMP Name and EMP ID.
  • 4- Passport size Photograph.
  • Education Certificates (10th, Inter, Graduation)
  • Address Proof: Driving License/ Passport / Telephone Bill etc.. 


Walk-in Details:
You can Walk in to below mentioned address with your Referral Resume


Date     : 22nd - 23rd Jan'10 [ Friday &  Saturday]
Time    : 10:30am to 2:00pm
Venue  : Maximus-2B Building (Adjacent to Accenture )
                 5th floor, Mind Space,
                 Raheja IT Park,
                 Hitec City . Hyderabad .


My Reference:
                  EMP.Name  :  Suresh Yepuri     
                  EMP.Id         :  17893


Note: Ensure that mention the reference at Top right corner of the resume.


To Know More About Interview Process in BOA Click here
To prepare real time Interview Quest'ns & Ans  Click here 


If you can’t attend the walk-in send in your updated resumes to sureshchowdary_kyss@yahoo.com  with above proper JOB code in the Subject line.


   All Resumes with above Job Codes only, will be responded.
 † Resumes without Job Codes may not be actioned upon. 


Please mention your complete details in the body of the mail while you are sending your profile (Your full name, Qualf, Fresher (year of passing) (OR) Exp (Yrs of exp)


Incase of Queries you can reach me out l @ 9391-626-882 from 10:00am to 3:00pm.


   
      Warm Regards,
  Suresh Chowdary Yepuri






     






 
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